Terrible Service
<p>My service was cut due to outstanding payments, I phoned Vodacom this morning and asked them what was outstanding, They told me the balanceand I paid the full amount, this was at 8:20am, I was told that the serivice will be connected within 1 to 3 hrs. It is now6 hrs later and after numerous calls to Vodacom call centre, no reconnection hasbeen made, After calling them repeatedly to ask what the problem is, I am either just cut off, or told, that the system is down thats why they cant reconnect me, to last one is that the payment is not reflecting, I did send the proof this morning and again this afternoon. At one point I was put on hold for 10mins, The last consultant, just put the phone down on me. Vodacom must be the most *********** company to deal with over the phone. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Yes Vodacom, I wont hold my breath
Yes Vodacom, I wont hold my breath
Dear VODACOM it is now Friday the 9th December, after numerous calls and now been told that because you have noticed that I have called numerous times, your consultant will phone me back....this morning I was phoned back, firstly to tell me that my phone will be connected, this was at 9:11am, then at 9 57 am Faiek from Vodacom phones me to investigate this Hellopeter complaint, he too confirms that all my payments are reflecting, and tells me that he will quickly investigate why my phone is not connected yet and will phoneme back, it is now almost 12: 00pm........My phone is still not connected......as I said, I wont be holding my breath.
Dear VODACOM it is now Friday the 9th December, after numerous calls and now been told that because you have noticed that I have called numerous times, your consultant will phone me back....this morning I was phoned back, firstly to tell me that my phone will be connected, this was at 9:11am, then at 9 57 am Faiek from Vodacom phones me to investigate this Hellopeter complaint, he too confirms that all my payments are reflecting, and tells me that he will quickly investigate why my phone is not connected yet and will phoneme back, it is now almost 12: 00pm........My phone is still not connected......as I said, I wont be holding my breath.