Terrible Service

<p>Hello there.</p> <p> </p> <p>My account was in arrears due to a communication error between my partner and I. Needless to say, trying to reactivate my line has proven to be a nightmare. After I paid my account in full on the 29th of November an sms was sent to my phone stating that my suspended service would be reinstated today (the 29th). That didn't happen. I phoned Vodacome customer care again and I was told that the service would be active within one hour. That didn't happen. I phoned them again on the 30th, where I was told that the open ticket would be escalated and my service would be active within one hour and if not my service would be active within the next 24 hours. That also didn't happen. I went to the vodacom store and the techinician told me that he couldnt do it from his end because the ticket is still open. I phoned customer care again today (1st December), where I was told that the system is "down". This is simply unacceptable.</p>