Terrible Service

<p>I am so disappointed with the service that I am receiving from the Vodacom4U store in the Constantia Village Shopping Centre.</p> <p> </p> <p>I got a brand new Iphone 7+ 128gb from this store which I returned 3 days later for an OBF claim. The phone was sent to the repair centre and I have had to constantly phone your store to find out what Is happening. They kept telling me that the systems were down and they could not give me an update. </p> <p> </p> <p>Eventually they gave me the repair centre’s phone number and I dealt with a really helpful young lady by the name of Tashrika who instantly told me that the swap out had been approved days before. </p> <p> </p> <p>I called back again and your staff were still clueless about this. I then told Natano (Not sure how if I am correctly spelling his name) to call Tashrika and he said he would do so. The next day he had still not done so. I again had to get quite assertive with him and he called. He never called me back. I called him the following day and he said he would order the replacement phone immediately. I phoned the next day to be told that there was a delay on getting the phone as there was a shortage of the Iphone 7 plus.</p> <p> </p> <p>I said he must please check on when the delivery date for the replacement phone is as I need to get the phone. He never called me back.</p> <p> </p> <p>I called again this morning and Natano had no clue who I was and what I was referring to and kept telling me that he was very busy, that the store was full and that the line was bad in their store.</p> <p> </p> <p>To date I have called your store at least 10 times and have not yet received a single return call.</p> <p> </p> <p>I initially dealt with Dennis but every time I call he is busy with customers.</p> <p> </p> <p>I am a Red VIP client and you will see that the phone was bought on a contract of a company that has many lines with Vodacom.</p> <p> </p>