Terrible Service

<p>Hi there,</p> <p> </p> <p>I phoned on Tuesday 29 November to the Upgrades department to see if i can have an early upgrade, my upgrade date is 5 March 2017 and the man i spoke to was very nice and helpfull yes you can he said but only from 1 December 2016 can we do this for you... all you will have to do is pay extra for the handset that you currently have.... perfect, i need a new phone as i was ****** and it got ******.</p> <p> </p> <p>So this morning 1 December i phone in get a very rude man saying no you cant, i have no idea what that other man was on about.. i said want to speak to a manager he puts phone down on me.</p> <p> </p> <p>I am not wanting to cancel my contract i want to upgrade as i need a new phone now and they cant help me... very close to leaving Vodacom its terrible service....</p> <p> </p> <p>VERY UNHAPPY CLIENT!!!!!</p>