Terrible Service

<p>I gave Norwood Mall Vodacom a visit on friday looking for a phone as i had been ****** the day before and was expecting important calls...Was firstly assisted by Mlungisi Sithole who then reffered me to Thanyani Mafungisa ...I then literally spent a good 1h30 with this very slow guy who looked like he didnt know what he was doing,i even opted to get my prescription while he was busy with my application and mind you i was an already existing customer.I was then charged for the swim swap and new sim card which i do not have as they somehow forgot to give it to me ..I was then advised the sim card should be active in 2 to 4 hours ...To this very day the sim card is not active,Spoke to +10 agents over the weekend trying to get this sorted out.I had to even buy a new phone in order to contact my clients which was the purpose for this useless phone i had with me...i now want the contract cancelled as i had to buy another phone as it was not working and i do not have my contract sim card which they promised to look for in store...Im seriously unhappy with the service that i got as i then called the branch this morning and i was told there is nothing they can do about it according to Mlungisi Sithole who then gladly gave me the contract cancellations number ( ********** ) so that i see myself out.</p>