terrible service

<p>recently found out my data has run up an 8400 rand back bill. oveasly took me by surprice as my invoice is normally around R1400 which i pay religiously at the start of every month with out checking my invoice. any way long story short i recieved no notification of how heavy my invoice was and payed my usual amount to find on monday my phone cut, called vodacom to find out whats going on. on monday i was very surpised at the massive bill which i payed. now since monday i have been waiting for my phone to be reactivated, i have called every day, and as i write this my assistant is on hold to try sort this out. i have spent at least 4 hours trying to get my phone working today, and several calls every day this week. at which every point i get told payment has been recieved the line is active i should turn my phone off and wait an hour and it should work. no one can tell me why its not working, when it will be working but just try get me off the phone. if i ask to speak to a supervisor i hold for an hour and then they put the phone down. </p> <p>i am very un happy, been hung up on twice. held for hours and speak in circles with any call centre agaent that tries to help. </p>