Terrible service
<p>I have been trying to do a upgrade but they told me my credit score is very low, I went to store on the 04/11/2016 a service request was dont for me which its the 23/11/2016 the request is still open, when i call they pass me from pillar to post even managers. i Spoke to Phi****osi in midrand a call center which said he is a team leader only to find out that he is a coach, which he tranfered me to subsruber collections i spoke to Olona in midrand as well which he gave me a number to call ********** than he hung up on me tried to call the number i requested me to punsh in a number i dont know of and it got cut off.</p> <p> </p> <p>Only to pull up a record on ITC to find out that i am in arrears with Vodacom an amount of R22.00 which when vustomer checks my account i am up to date with my payments</p> <p> </p> <p>Called again i spoke to Tiiesti Midrand a team leaderin Midrand he tried to transfer me with the legal team, i asked him tom warm transfer me to Ishnail legal team</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
