1 reviews | Active since Nov 2016

23 Nov 2016, 17:02

Terrible service

<p>I have been trying to do a upgrade but they told me my credit score is very low, I went to store on the 04/11/2016 a service request was dont for me which its the 23/11/2016 the request is still open, when i call they pass me from pillar to post even managers. i Spoke to Phi****osi in midrand a call center which said he is a team leader only to find out that he is a coach, which he tranfered me to subsruber collections i spoke to Olona in midrand as well which he gave me a number to call ********** than he hung up on me tried to call the number i requested me to punsh in a number i dont know of and it got cut off.</p> <p> </p> <p>Only to pull up a record on ITC to find out that i am in arrears with Vodacom an amount of R22.00 which when vustomer checks my account i am up to date with my payments</p> <p> </p> <p>Called again i spoke to Tiiesti Midrand a team leaderin Midrand he tried to transfer me with the legal team, i asked him tom warm transfer me to Ishnail legal team</p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team