Terrible service

<p>I moved my phone number from my fathers account in July to my name. In September the tranfer was completed and I received abill for October. The account indicated that I was going to be billed for September 2016 and October. My father at that stage was already billed for my number for September 2016. I went in to the shop where I was told that I would not be billed for September. On my query I was also told I would not be billed for September as well as my father already paid. Come October I was billed for September and October. I lodged a complaint to try and get a refund. I was told it would be processed in 7 to 14 days. In November I received a bill and no refund reflected. I then lodged a complaint and it was clear no account query was lodged on my behalf. Yesterday I lodged another complaint as I have not received any feedback, The person on the line says my account query was only lodged the 16th Nov. Which was the second date I requested feedback which means you complain and nothing happens. I was told I would get feedback today. Today I received Mrs. Pillay's account (confidential information).</p> <p> </p> <p>This is the worst service ever. I need to updgrade but I think I shoudl move to a differnet service provider!!</p>