Terrible Service
<p>Someone from Vodacom Rewards called me offering me an upgrade to my contract, they said that they can see I use a lot of data and would like to offer me an extra 5G of data a month at a small cost and also I would receive a complimentary tablet for this upgrade. I asked a number of times so make sure that I would receive 5G of data to my contract and only pay that small amount extra a month and they said yes. The tablet was free and I would receive the Data to my phone at the begining of each month.</p> <p> </p> <p>To my surprise I am now sitting with a new contract for the tablet, a new sim card and the 5G data loaded to that new contract! This is NOT what I wanted. I do not want two cellphone numbers and two mobile devices that I need to now pay for both! </p> <p> </p> <p>I am sick and tired of these call centre people phoning to sell you stuff and then not giving you what they offer!</p> <p> </p> <p>I have called vodacom almost everyday for the last two weeks and no one can assist me! I dont know what else to do!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Someone responded to my complaint promising to fix the problem! That was a month ago!! NOTHING has been done whatsoever!! I am still being charged for a contract i did not want!
Vodacom you definitely are one of the worst service providers in SA!!!!!!!!!
Someone responded to my complaint promising to fix the problem! That was a month ago!! NOTHING has been done whatsoever!! I am still being charged for a contract i did not want!
Vodacom you definitely are one of the worst service providers in SA!!!!!!!!!
