1 reviews | Active since Nov 2016

16 Nov 2016, 13:11

Terrible Service

<p>Someone from Vodacom Rewards called me offering me an upgrade to my contract, they said that they can see I use a lot of data and would like to offer me an extra 5G of data a month at a small cost and also I would receive a complimentary tablet for this upgrade. I asked a number of times so make sure that I would receive 5G of data to my contract and only pay that small amount extra a month and they said yes. The tablet was free and I would receive the Data to my phone at the begining of each month.</p> <p> </p> <p>To my surprise I am now sitting with a new contract for the tablet, a new sim card and the 5G data loaded to that new contract! This is NOT what I wanted. I do not want two cellphone numbers and two mobile devices that I need to now pay for both! </p> <p> </p> <p>I am sick and tired of these call centre people phoning to sell you stuff and then not giving you what they offer!</p> <p> </p> <p>I have called vodacom almost everyday for the last two weeks and no one can assist me! I dont know what else to do!!</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply16 Nov 2016, 14:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update14 Dec 2016, 08:30
Reviewer Update

Someone responded to my complaint promising to fix the problem! That was a month ago!! NOTHING has been done whatsoever!! I am still being charged for a contract i did not want!

Vodacom you definitely are one of the worst service providers in SA!!!!!!!!!