1 reviews | Active since Nov 2016
Terrible service
<p>Trying to cancel my contract which has expired with vodacom by calling ********** .I have been holding on to the phone for 50 minutes and counting and nobody is answering the phone. Do you do this on purpose so that people get tired and give up.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
After 1 hour of holding on I got through to a consultant who cancelled the contract for me.
After 1 hour of holding on I got through to a consultant who cancelled the contract for me.
Dear Client
Please accept my sincere apology for the long wait in the queue. This is certainly not in line with Vodacom's aim in achieving service excellence. We are in the process of continuous recruiting, training and are adjusting our routing strategies to alleviate congestion on the call centre.
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the long wait in the queue. This is certainly not in line with Vodacom's aim in achieving service excellence. We are in the process of continuous recruiting, training and are adjusting our routing strategies to alleviate congestion on the call centre.
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team