Terrible service

<p>Vodacom together with Ram couriers are unable to find a town called Hotazel to make a so called next day delivery I've been waiting a week for my upgrade device. This is the second issue ive had with them in 2 months the first issue still not resolved my galaxy s7 doesn't have video calling because they opted to take it out of the samsung update so now I want to know if there is anyone out there that can help do I need to pay R500 every month for a device that is not working to full capacity because of the service provider...?</p>