1 reviews | Active since May 2016

28 Oct 2016, 15:18

Terrible service

<p>Terrible service at CHATZ CONNECT GREENSTONE, I bought SAMSUNG GALAXY Z2 GOLD, upon buying the phone we did mention that I want a phone that can install Uber App only to find out that the phone does not load the App, I returned the phone dives the next day and they refused to take the phone back until I insisted then I was promised that it will be taken to technical for repairs then it will be returned after 3 to 7 days this took place on 13/10/2016 no one communicated until today 28/10/2016 when I decided to check what is happening, when I get to the store the manager and the sales lady told me two different stories, the terrible part is that there was a solution technically for the devise to load the Uber App but they did not fix it until today, if this is how Vodacom and Chatz Connect treat their customers then they shouldn’t be supported.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2016, 15:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team