VM
Vicki M

1 reviews | Active since Oct 2016

24 Oct 2016, 09:51

Terrible service

<p>I have been trying to find the details for vodacome to lodge a complaint about the terrible service I received when trying to upgrade my cell phone contract this past weekend. On calling the call centre I was place on hold to a message asking me to rate the servie however no-one atually attended to what I was calling about. It is absolutely impossible to deal with voada come both at the branches and the call centre and I wish something to be done about my service the past weekend and also someone to attend to my query I asl ohave about a cancellation</p>

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2016, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team