Terrible service

<p>I am a existing contract holder of Vodacom. On 3 October 2016 we app**** for a new contract on the Samsung J3 special, two phones for R259 pm as advertised on vodacom special flyer that ended on 7 October 2016. We got approved on 4 October 2016. When we went to sign and fetch the phones the lady at Vodacom Chatz Mayville informed us that they dont have stock and that Vodacom has no stock. I went and enquiry by other vodacom stores and they all have the same story. The lady informed us that they will receive new stock on 11 October 2016, which is today. when we went back to finalize the deal the lady informed us that the system rejected the special code that we app**** for on the contract and that we should choose a new phone contract on the new specials. My problem is that we got approved on the Samsung J3 special long before the special ended. It is not our fault that Vodacom advertise a special and have no stock in place for that particular special, it is vodacom neglegence. Why should we take out another phone if we are already approved on their previous special on the Samsung J3 that we want. We are very disappointed and we would appreciate it if the matter can be investigated. That is not a way to treat customers.</p>