KB
Kyle B

1 reviews | Active since Oct 2016

10 Oct 2016, 14:02

Terrible service

<p>I went to a vodacom store to purchase a cover and screen protector for my phone. After they put the screen protector on my phone I noticed it was not stuck on properly and kept coming off so I took it back to get it sorted out. I spoke to a lady (the manager) about the issue and she had the worst attitude towards me, no apology for their mess up, just a refund and go. Absolutely shocked that vodacom allows this kind of customer service especially from one of their store managers.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2016, 14:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team