Terrible service

<p>After the whole unpleasant experience with Vodacom Woodlands, finally I get my device back as it was when I sent it in for repairs; I take it to the Vodacom Irene branch so that I can start the whole process over again. Ian/Leandrie assisted me. I wanted to book in my device so that it can be sent to the Centurion Repair Centre see that they can have my phone fixed with original parts not like the Repair Centre in Potchefstroom, so that I don't lose my warranty on my device. </p> <p>The process can take up to 21 working days; I asked if they can arrange a loan phone for me. They said they don't give loan phones. I asked them to find out from the Centurion Repair Centre if they will be able to supply me one as this is the information that was given to me previously. They told me they phoned Vodacom Centurion and that they don’t have any loan phones. Then they bring out a phone in a box from the back and tell me that the only phone they can give me is this one, but they can’t guarantee that it works. In actual fact they said that they are sure it doesn't work. </p> <p>Come on, I am a reasonable person and this is pathetic. Ian still has the audacity to tell me that they don’t need to help me with a loan phone see that the damage on my device was my fault.</p> <p>So I go to Vodacom Centurion and guess what, they give me a loan phone.</p> <p>Woodlands / Irene seriously need to be trained on customer service, because theirs is disgusting.</p> <p> </p>