1 reviews | Active since Sept 2016
Terrible service
<p>in August 2016 I done my upgrade online and was called back by Vodacom. I was told that it was free to do the upgrade online and would be charged if it was done in the store. On my September invoice i was charged an upgrade and fee of R 131.58, screen insurance(advertised free) of R70.18 and 5 gig Data( also advertised free) of R 67.74. These prices all excludes vat.... In the past 2 weeks i contacted Vodacom atleast 10 times with the consultants passing me on to the next one without resolving the issue. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have since not received any calls from Vodacom. I have received a sms saying, I have a credit note for R131,59 and no response to the screen insurance and data that I have been charged for!Is this normal for a cell phone provider to treat loyal customers issues so unprofessional?
I have since not received any calls from Vodacom. I have received a sms saying, I have a credit note for R131,59 and no response to the screen insurance and data that I have been charged for!Is this normal for a cell phone provider to treat loyal customers issues so unprofessional?