Terrible service

<p>I acquired a contract phone from Vodacom in Eastgate mall (Entrance 5) in July , however there was an issue with the cell phone number that was allocated to me , I could not receive call from the number , my calls were redirected to someone else seems like we were both allocated the same number.</p> <p>About 5 days after taking the contract I went back to Vodacom to report the issue , I was told that the issue was going to be resolved by the their IT department , however this was ever done and I was never contacted to resolve the issue. a week after waiting I went back to Vodacom to follow up and at this point I wanted to cancel my contract as I could not use the phone but I was advised that they will follow up with their IT department and contact me.</p> <p>Indeed a few days later I was contacted , however not by their IT department but by the store manager Johan who told me to bring the phone so that they can sort the issue out. I did take the phone to the store however they could not sort out the issue and I requested to cancel the contract which the manager agreed to do , I cancelled my contract with them and the manager promised to refund me after three days which never happened until today instead they continued to deduct my account.</p> <p>I have reported this issue to the Vodacom customer complaints however that was not fruitful as I was sent an email telling me that I should give the store an opportunity to resolve my query.</p> <p>At this point I feel helpless as I am scared that if I stop the deduction it could ruin my credit profile , at the same time I am paying Vodacom for a service that I am not getting.</p>