Terrible service

<p>Never have I experienced such terrible service as with vodacom. I was with Autopage for 10 years and had no issues, since being forced to move to Voadacom we have had countless problems. My account has been debited incorrectly. I have phoned multiple times only to be told someone will be in contact with me, I am never contacted. When I phone again to follow up, I was told I can not speak directly to the accounts department and have to wait again. Vodacom is quick to debit the incorrect amount, but impossible to follow up. The people at your call centres are rude and unhelpful. When you dial ********** , the is an option to voice your dissatisfaction. I was just told that this option should have been removed and there is no complaints department. I am disgusted by the service I am getting and that there are no channels available to voice my problems. Can someone please contact me urgently regarding my problems.</p>