TERRIBLE service!

<p>I am a medical docter using a tablet to work from.... this tablet contains all of my patient details, photos and results with diagnosis etc. OBVIOUSLY this information is confidential!!</p> <p>I got this tablet end of April. Soon after starting to use it, it would keep on switching of while i am busy on it, because i am pretty much dependant on it i did not immediately take it in HOWEVER within 2 months of having this tablet it completely crashed. I was working on it when it switched of and neither me or the staff at vodacom could switch it back on. It then had to be sent in for repairs.... a week after taking the tablet in i only recieved a message saying it was now at the repair centre. Needless to say after waiting for weeks i got my tablet back saying they did a software upgrade JOB NR ********** 8. It immediately started doing the exact same thing... within a months time it switched of again completely and again neither me or the staff at the vodacom shop could get it on again. SO for the second time in a period of less then 3 months i had to send this piece of **** in. Every time i end up waiting more then 2 weeks before i get it back....... this means i am paying for something that month but unable to use it at all.</p> <p>HUGE PROBLEM: the second time i got it back the report card said: Tested:Okei!!!!!!! REALLY??? wonderfull diagnosis!!! This just proves how pathetic this company is! Job nr ********** 3. my tablet with allot of CONFIDENTIAL PATIENT INFORMATION was not even wiped!! How many staff members could go through my work and look at pictures!?! This time the owner of the shop also said it is unacceptable and she wil make sure that it gets replaced. Needless to say that did not happen!</p> <p>The 3rd time i had to take it in was within 3 days of getting it back and it did the exact same thing. job nr ********** 9 Now here is a few problems</p> <p>1: staff members insisted that you do not get a receipt when booking in a device (Carla)?!!!!!</p> <p>2: The owner Cheryl was going to get back to me asap with answers. I ended up phoning multiple times to try and find out what is happening but she was never around??</p> <p>3: I was **** to by the staff members saying they found a mistake after i said i am upset by them not finding any problems</p> <p>4: its been almost 10 days of not hearing ANYTHING from their side!! i have to keep on phoning and they can never answer me! Who is going to be paying my bill this month??? I insisted on getting the job numbers because they were not helping at all with finding out what is going on! ZERO communication!!!</p> <p>Vodacom klerksdorp: ********** (chatz vodacom n12)</p> <p>I AM FEDUP!!! I demand answers and i will not take a tbalet that has been broken 3 times within 4 months!!!!!!!</p> <p>This is pathetic! Just the cherry on the cake: i also phoned vodacom customer care line..... what a JOKE!!! i was transferred to 5 different people not understanding what i am trying to say... wanting me to pay to cancel the contract!!!</p> <p>I really hope i will get some answers asap seeing that this might lead to litigation...... what if my patients had to know some staff member of vodacom where looking at their information!!</p> <p>I am furious and i will be waiting for someone to get back to me asap.</p>