NM
Natasha M

1 reviews | Active since Mar 2016

24 Aug 2016, 13:32

Terrible Service

<p>On the 9th of July I did an upgrade, only a few weeks after that the upgrade was processed after numerous calls to vodacom. I had to go back into the shop to ask the lady to process my sim swop, this was done a few hours laters. I am supposed to receive 10gb data with the upgrade deal I took and to this day have not yet received it. I have been communicating to the lady that assisted me with the upgrade but as per vodacom a request has not yet been logged for the 10gb data. I also asked the lady to let her manager give me a call and one day later still no call from the manager. This is the worst service I have ever received from a vodashop.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2016, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team