Terrible service

<p>I upgraded one of my contracts, ********** 652, online on 4 August 2016 and received new contract on 5 August.</p> <p>I went into Vodacom Shop at Midlands Mall shop in Pietermaritzburg to do a sim swop for ********** 726. I spoke to Jermaine at the store who said that he cannot assist me and I have to wait until 31 August to do sim swop. Is this fair, that I have to wait almost a month to do a sim swop.</p> <p>I also went to Vodacare and Vodacom 4U at Midlands Mall who could not assist.</p> <p> </p> <p>I have looged 2 complaints with Vodacom Customer care and have not received any feedback as yet.</p> <p>Reference numbers 1- ********** 54334 & 003S~SCR4 </p> <p> </p>