AP
Aniel P
1 reviews | Active since Dec 2018
10 Dec 2019, 15:36
Terrible Service
This morning I had R46 airtime balance on my account.I just bought a R12 chat for 60.When I looked at my balance is was R 00.00..i called Vodacom and it took forever for my call to be answered.They lady whom i spoke with said i must hang on she will check,but she dropped the call.I want to know where is my airtime and why did she dropped the call.Im very unhappy with this kind of service..They need to expose.
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Vodacom's replyOfficial
10 Dec 2019, 15:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 15:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team