Terrible service

My internet has been down since 27/05/2026 I called the Vodacom fiber call Center and was advised to wait 2-5 hours and I will have connectivity I’ve called 24 hours after the turn around time given and was advised that the area is down i waited 24 hours and still no internet I then called the call Center again on the 29th/05/2026 and was told fiber wasn’t down and the matter will be escalated to the technicians and will be contacted within 24 hours I waited the 30th/05/2026 I called again and was told that my ticket has been assigned and I will be contacted by the technician and I’m still waiting it is now the 1/06/2026 and I’ve called again and was told the same thing as before my ticket has been assigned and a technician will contact me it’s been 6 days and counting no internet and no assistance all I’ve been told was we escalating the matter but nothing gets done