Terrible service

<p>A consultant at Vodacom contacted me to upgrade my phone, I wanted to cancel my contract because they dont have nice deals, they said that with the plan I am on they will give me an additional 1 GIG of data for 24months. After the first month they canceled it. This month they deducted an extra amount from my bank account without my concent and no one can tell me what the ammount is for. I have phoned them numerous times but no one can help me. They just keep telling me they will phone me back, but it's been a week of me phoning them trying to find out what is going on., with no answers.</p>