KB
Kendall B

1 reviews | Active since Aug 2016

03 Aug 2016, 08:16

Terrible Service

<p>I requested a change in my Debit order day from Vodacom but the debit order still went off on the wrong day. I went in to make a payment in the shop which they can not trace now. The amount owed then went off with the new month of August and my line has still not been unlocked. It has been 3 days since the payment was made and there is a delay. I then contacted Vodacom today who tell me that my account is still in arrears and that they can not unlocked the line I am disgusted by the service that I have recevied from Vodacom. And then to be told that if I send through the proof of payment the line will be unlocked and it is still not done. I will terminating my services with Vodacom and will not be referring their service to anyone looking for a new service provider.</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Aug 2016, 05:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team