Terrible service

<p>I am on the red advantage package which is about R1 200 per month. From 1 July 2016 Vodacom started blocking my phone every day. After two weeks they finally said that it is because of a credit limit issue. The credit limit was activated on my account (by who knows who) of R1 000. So as soon as the pro forma invoice is activated at the beginning of the month (as it is only payable at the end of the month via debit order) they block my phone on account of credit limit reached. I have been to the vodacom shops twice and have spoken to vodacom helpline every day since it started happing (which is now a month) and everytime the excalate the problem. Today they told me that the credit limit was increased and that they don't know why it is still locking. No one can help me, and no one takes responsibility for the problem. The issue gets escalated everytime, to no one adheres to the escalation. it has been amonth now, that this is going on and there is nothing I can do. I cannot cancel my contract, and I cannot refuse to pay, so I am paying for a service that I cannot use. This feels like Vodacom is "steeling" from me as this is beyond acceptable for me not being able to use my phone now (after a month that this is going on). The help line even informed me now that they cannot even unlock it. I have to wait another 24 hours untill I MIGHT be able to use my phone. How is it possible that service providers can get away with this and we cannot do anything about it.</p>