Terrible Service

<p>I upgraded about three months ago and got a Sony phone. I googled it and based on the reviews I immediately asked Vodacom to take it back and allow me to go to a nearby store to get a new phone. I did not open the package with the phone. I have called Vodacom more than seven times to pick up this phone and on numerous occassions I was assured that they would pick it up. I called 082111, ********** , ********** and two-three months later I still do not have a new phone. I went to the Vodacom store in ****arney and they said they cannot help me if I got the phone telephonically. I am upset, frustrated and perplexed by such a service. All they want is their money. Can someone please assist me?</p>