1 reviews | Active since Jul 2016

09 Jul 2016, 09:14

Terrible service

<p>so I posted recently about my hassles with my account. Finally I got hold of them to fix my problem.. So guess what happened..</p> <p> </p> <p>My account has been deleted without notifying me at all but it shows that my account is up to date and they thanked me for that but now haha this where I have a huge problem I now have to pay R285 to reactivate my account and my number might be unblocked with in 7 to 10 working days... I had to go into my nearest branch to purchase a new SIM card and fill out forms.. They promised me a reference number which I am still waiting for. </p> <p> </p> <p>No please tell me how is this fair at all my account was deleted after my account was paid... </p> <p> </p> <p>I have had enough... I had made all plans to get them paid and now they want more money from me. </p>

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2016, 04:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team