Terrible service
<p>so I posted recently about my hassles with my account. Finally I got hold of them to fix my problem.. So guess what happened..</p> <p> </p> <p>My account has been deleted without notifying me at all but it shows that my account is up to date and they thanked me for that but now haha this where I have a huge problem I now have to pay R285 to reactivate my account and my number might be unblocked with in 7 to 10 working days... I had to go into my nearest branch to purchase a new SIM card and fill out forms.. They promised me a reference number which I am still waiting for. </p> <p> </p> <p>No please tell me how is this fair at all my account was deleted after my account was paid... </p> <p> </p> <p>I have had enough... I had made all plans to get them paid and now they want more money from me. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
