Terrible service

<p>On the 1st of July I phoned Vodacom customer care to query a debit that didn't make sense to me. The first consultant I spoke to told me that "it doesn't add up". He told me he'd phone me back with feedback in an hour. At least 6 hours passed with no feedback, when I decided to go complain on hellopeter in the hope of getting some reaction. A lady phoned me a few hours later to inform me they're looking into my query and that they'd get back to me. Today is the 6th of July - I still hadn't heard anything. I decided to phone the accounts department myself. Eventually got put through to a consultant (If I remember correctly, his name was Nduduzi - one of the few properly trained people at Vodacom) who explained the debit to me. It turns out that I'm still paying for a handset instalment because I upgraded 3 months prematurely. This makes complete sense, but the troubling part is that the in-store assistant made it sound like I was not going to pay anything more than just the new handset and package (Garden Route Mall Vodacom). Nduduzi (if that's his correct name) admitted that this is a matter that should be taken further, because it's not the first complaint he has gotten of such "misrepresentation". I'm very uncomfortable with how things have been dealt with and feel that Vodacom does not place the interests of their clients first. Or even consider it, for that matter - until it gets to "complaint stage". PS - I have the Vodacom holding tune stuck in my head. Lekker!</p>