CA
Camille A

1 reviews | Active since Feb 2012

06 Jul 2016, 06:38

terrible service

<p>I was charged a migration fee that I was not told about. Promised a call back by a team leader on sat was told by yesterday cob and no one called me. I want the fee refunded as I was told the incorrect information. My package was R375 and changed to R109 I would not have agreed to a debit of over R600 if I was told about it! The duty of a fias rep is to give me the correct advice which was not done.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team