Terrible service

<p>On thursday, 23 June, I've app**** for a new contract with Vodacom (I am existing Vodacom customer), they got back to me very fast and advised to send some docs through for the verification. I asked how long will it take after I send the docs, the lady on the phone said same day. I sent required docs same day, about half and hour later and until then there is no response whatoever. I send them a follow up mail, nothing. Tried calling the call centre, but they keep on transferring me from one department to the other one. Very unprofessional and bad service!</p>