HJ
Heyn J

1 reviews | Active since Jun 2016

25 Jun 2016, 19:25

Terrible service

<p>I did an upgrade on 2 of my numbers. This was done on Monday, delivery was promised in 3 to 4 days. On Saterday after 5 day no delivery was made. Calling customer services they claim that they can not help! Asking to talk to a supervisor was unsucessful. I was advised that the supervisor would call back in one hour. After 10 hour I'm still waiting. Calling this customer services is a disgrace.</p> <p>Do not promise somehing you can not deliver on.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jun 2016, 05:13
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites