1 reviews | Active since Jun 2016

24 Jun 2016, 08:12

TERRIBLE SERVICE!!!!!!!!!!!!!!!!!!!!!

<p>Vodacom Laudium has launched a special promo on its data which caught my eye apparently 2 weeks back. I have called in at the time the advert was launched and a lady by the name of Nadin has answered my call. I tried taking out the contract with her since and she just tells me she will call me back and for over a week i have been calling her everyday but i keep on getting the same response that she will call me back and she has to speak with her manager but i have still yet to receive a call from her. I have complained to her manager which promised that she will get Nadine to personally apologise but have not done so and its over a week ago. The manager Farhana has taken it upon herself to do the contract for me but a week later i am still waiting for the contract to be activated. I phoned her everyday and she told me 2 days back that she needed my ID which i emailed to her. I have not received an email after i sent her my ID. I phoned yesterday and she told me she had lost my email and i should resend which i did but till now i still did not receive a response.</p> <p>I find this extremely terrible service from vodacom and repercussions should be taken on the manager and her team as i am a client in the front of the que being pushed to the back for 2 weeks for one application to be processed.,</p> <p>TRULY TRULY ******* SERVICE VODACOM!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2016, 08:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team