Terrible service

<p>I had upgraded my line in Decemeber last year. On my previous contract I had a data bundle setup where I received a gig of data every month as part of my contract at no extra charge. </p> <p>When I decided to upgrade my contract I was assured by Jerome from the Vodacom Brooklyn Mall store that my data package would ramain the same as the previous contract with no extra charge for my 1 gig and I would just pay the higher price for the new handset. </p> <p>This was not the case in April this year (2016) my 1 gig data had expired and I was left with a mere 200 mg for my handset. </p> <p>I visited the store at Brooklyn Mall, I spoke to Louis Papo the store manager and many of his consultants, to this day I have no constructive feedback as what the resolution is to my enquiry. It is very frustrating and I have called multiple times, spoke to many people and all promised feedback and none has done so. </p> <p>I even call the Data Centre 082 155 for more help on the query and to find out 2 weeks later that the enquiry was routed to the incorrect department and when it was routed to the right department that made no difference what so ever. </p> <p>As I type this review I am currently on the line for 35 mins and still holding for a supervisor to answer my query. On previous attempts to 082 155, I spoke to Nokuphiwa a consultant and Tanyanie another supervisor. All did not help me. </p> <p>I have been very patient thus far and now I have had enough. Vodacom definitely does not want to help their clients I would suggest never dealing with them. </p>