Terrible service

My phone is still not unlocked. And i cant be on a call limit, because since the 29th of march ive been waiting on a sim swop. Im also supose to have migrated to a new vip red package. Which is unlimited calls. I also loaded data before the \sim swop\" that was supposed to be carried over. On the 14th of march i requested you look at my account to see if there is any wasp connections on my account and if indeed to remove it. Its been over a week that i dont have a phone to use and i use this phone as my work nr. It was also my bithday on the 1ste and no one could get hold of me nor could i reply to clients, family and friends well wishes. Ive been back to the store in Hatfield that did the migration and sim swop three times, with no help. Ive phone 082111 for a week with no help. Ive phoned accounts and activation and the *** nr with no help. The last time i went to the shop was on sunday the 3rd they then said that there was a outstanding balans of 1200 which i paid. Usualy i pay my bill around the 5th but without a phone nor internet this wasnt possible. Ive been with vodacom for over 16 yeats and have 3 contracts with you. This is the worst service i have ever rescieved and t"