Terrible service

I requested the reconnection of my vodacom fibre line as I cancelled it due to me being away from home for a few months. I phoned vodacom fibre on the 29th September and spoke to a salesman named Edward. Edward informed me that I'll be contacted in the next few days to set up my fibre. I received no correspondence in the days that followed. I phoned vodacom on the 3 September asking for feedback and was told that there was an error on my application and that I'd be sent a new sales number immediately. I waited until the following day, 4 Sept, and no new sales number was sent. I phoned vodacom again and was told only the salesman Edward can help me and since he's on leave for the weekend they'd have him phone me back on Monday. I phoned back on Monday after receiving no correspondence from Edward. After many excuses as to why he didn't phone me back he finally created a new sales number for me. I waited and still received absolutely no correspondence from vodacom. On the 14 Sept I phoned again to cancel my application and was told the application had already been cancelled on the new sales order as there was still an error. The sales lady stated that the error was due to me having debt with vodacom which I cannot understand as I canceled my previous contract and it was on a month to month basis. I've been a loyal customer with vodacom fibre for over 2 years and this is the treatment I get. The sales department is pathetic as no one contacted me to inform me about the cancelation of my application.