Terrible service

I had a new hard new hard search on my credit report and it showed Vodacom, so I went to Vodacom store in East rand mall to check if any contract was taken as I suspected *****, when I got there it was confirmed there is a contract taken under my name, so I told them I didn't take any contract and it's *****, they said fine we need an affidavit and other documents and they will cancel it, I went to the police station to do an affidavit and provided supporting documents, when I returned to the store with the documents the lady that was helping me was out so I waited for her, when she came backed she was you back and I said yes and she didn't see interested in helping as she asked soneone else to help which she did by logde a case which she did then she was the other lady will have to upload the documents herself. I then asked for a reference number which is ***, and the lady will be conmmunicate with me via email. I left the store unhappy with service and doubt as to weather I will get any help due to the lack of service.

How do you self online contact without any authentication?