Terrible Service

I made a payment for my fibre line on Friday the 26th of December. I’ve been taken from pillar to post since then with no joy, this is frustrating because I’m told I should wait 2-6 hours for the service to work. It’s now 4 days later, I’m still having issues with my connection.

Basetsana Malepe tried to assist since Friday, bless her heart, she went over and above to assist, but I suppose there wasn’t much to do on her end. such a dedicated young lady.

This morning 29th I spoke to Mbali, she then requested I wait while she speaks to subscribers department, I was told to wait 2-5 hours it should work.

I called again after 6 hours, I spoke Paballo Bogotsi, she literally told me nothing useful other than that I should switch off my router and wait for 2 hours. She basically wastes my time, because 2 hours later I’m still experiencing the same problem.

This is frustrating considering that I’m paying for a service I’m not getting. I’ve spent so much money on prepaid over the last few days just to stay connected. I’m even thinking of moving my business to another provider.