TERRIBLE SERVICE

On the 2nd of May I called vodacom wanting Fiber. The call went well and the agent told me that while I wait for the Fiber I will get a router. She told me that the router needs to be dropped off where the installation will take place. I told her that I don’t work with my phone so my husband will take the package on my behalf, she told that is fine. Ram couldn’t deliver the package to my husband because I needed to sign a consent form. I called vodacom asking them to change my address and I spoke to Shafeq hamza on the 4th to change my address and apparently that needed to be authorised by some manager. I call Ram after a day or two to find out how far my package is they tell me that they are still waiting for authorisation from vodacom for the change of address. I call vodacom again they tell me that the authorisation hasn’t been done and the lady I spoke to said that she will send it through to get authorisation which she also didn’t. On the 11th is speak to Frederick and Ashley they assured that they will make the process go by quicker and that Frederick will contact me the following for feedback which he never did. Why is such a battle to get services which I will be paying for? Vodacom is not doing me a favour because I will be paying for that Fiber, I will be paying for that LTE router. Why the delay? This is so disappointing.