Terrible service

I am really disappointed in the service I’ve been receiving since joining fibre with Vodacom. My account never gets debited I need to make manual payments and then pay a penalty fees. Only to find the consultant captured incorrect details. My service is now deactivated because of this issue. I’ve called 3 times to correct my banking details and I’ve only been a customer for 4 months. When I ask to speak to a supervisor they either in a meeting or not available. I work from home and I’ve really been inconvenienced