IB
Isabella B
1 reviews | Active since Jun 2017
11 Oct 2019, 13:23
Terrible service
I have been trying to cancel my wifi modem data contract for the past 18 months, but with no success. Vodacom keeps on taking my money every month, but nobody seems to be willing or able to assist me to cancel the contract I am no longer using. We have had fibre in our home for the past year and a half so I don't use the wifi modem at all, but everybody just keeps on referring me to someone else saying they can't cancel.the contract for me. I have lost so much money because of Vodacoms terrible service delivery.
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Replies (2)
Vodacom's replyOfficial
11 Oct 2019, 13:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2019, 13:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 13:53Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply25 Oct 2019, 13:53
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.