Terrible service. 0 customer centricity

Shocking experience. I work abroad and have been out the country for 4 months my vodacom smses have stopped working so I reached out. I was told 2 different stories on 2 different platforms

1. Twitter suspended due to inactivity. No warning that it will be suspended just turned off. I have this number for over 20 years and was told 'buy a new sim' 2. Facebook . Number deactivated due to *****alent use on zero rated websites. Firstly I'm not in SA and what the hell will I be doing on a zero rated website. Am I being accused?

@vodacom treat customers properly ie warn us if ever this is about to happen . I have 10 to 12 family members working with you which I will push to move somewhere else. May not hurt your pocket as you don't seem to care.