Terrible Servi e

I took my router in for repairs on 1 April 2015 to Vodacom Lichtenburg, my router is not switching on or charging. After waiting half an hour for assistance I was finally assisted, the person assisted me told me exactly the same I told him that my router is not switching on nor charging. After another half an hour he told me he cannot check the battery because he does not have a battery to check if the problem is my battery, also he cannot send it in for repairs because the shop closes on the 13 April 2015 for a revamp. I phoned head office the same day and asked for a call back, up to date I have not receive any call backs from vodacom. This morning I phoned general inquiries and they gave me a *** to phone. After holding for 8 min I finally decided to give up. I need to know do I cancel my router or go to another service provider?