TERRIBLE SERVES FROM VODACOM BUSINESS EASTERN CAPE

Vodacom Business Buffalo City Rural Support REALY SUCKS After receiving my new TP-link LTE router I was assured that this would work better than the older model ie.down & upload speeds ... Contract is Business Internet LTE 30MbpsStatic IP... 3 April I lodge my first complaint online. SR*** Get a call from "first line support" Kgaogelo Sebobane asking for 3 speed tests which were all way under 20Mbps so my complaint gets escalated to 2nd line support. 5 April I enquire again per email...nothing. 8 April I send 3 more speed tests to Kgaogelo... 18 ...2 ....12 download speeds NO reply. 11 April again email Kgaogelo and Customer Care & *** still nothing. After lunch a technician Sydwell from V Buffalo City Support arrives on foot does 3 speed tests only. Tells me he needs to converse with PE as his hands are tied this side, and then promises the moon and the stars and leaves. 14 April I email again ... still nothing. 15 Apil I escalate my complaint to Sabelo Siwundla in PE just to receive a call late afternoon from a PE Technician to firstly tell me that the package I am on means my speed can be anything UP to 30Mbps without giving me his details promised to mail me all the info regarding my problem as well as solutions to my very slow sometimes no existent signal. 17 April i emailed Sabelo Siwundla again relaying what had happened and that I am back to square one again. ... nothing 18 April emailed Sabelo Again as well as customer care ...nothing 19 April emailed Sabelo again and customer care and *** and still NOTHING AT ALL FROM VODACOM BUSINESS. And my fantastic download speed is 9.3 and upload is 13.44. REALY VODACOM IS THIS THE SERVICE YOU OFFER IN EAST LONDON ??>??>?