Terrible serve

<p>I requested my cellphone records from vodacom on the 24th of May. I was told to submit a signed letter a copy of my ID. I submitted the documents as requested. When I made a follow up two days later, I was told that my request has been cancelled. I made a new request and Rashieda informed me to send the documents again which I did. Today instead of receiving my cellphone records, I was told that they could not get cellphone records. I also received forms that I need to submit to a police station and make an affidavit. Why is it difficult to get cellphone records if I am sending a request using the very same e-mail that vodacom is sending monthly invoices to? No wonder I do not renew my contracts when they end. The service is very terrible </p>