HB
Hermina B
1 reviews | Active since May 2011
18 Dec 2020, 10:00
Terrible serive
Worst Customer Service ever. Give you turn around time of 48 hours but in the end extends it to their own time. give promises that they will call you back but they never do, keep you on old for hours. I have spend hundreds of rands on airtime on calls to get my Fibre restored. I work from home and have been with out connection for almost 5 days and no one cares. they have charged our account however the service is canceled and they are unable to restore it. If i ask them to cancel my contract with Vodacom so I can get another provider they want to charge me for another 30 days however I have no service as they have canceled the service.
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Replies (3)
Vodacom's replyOfficial
18 Dec 2020, 10:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2020, 10:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HB
Hermina B's updateReviewer Update
21 Dec 2020, 09:30I wrote this review and was told a consultant will contact me to with this query up to now no one has made contact. I have left numerous messages for managers, sent Facebook messages and posts, sent an email to the CEO email address and nothing ia getting resolved. You charged me for a full month provide half a month and cancel the service, but yet block me from gettting another provider. Its been a week I work from home and no one at Vodacom could care less. This is the worst provider I've come across in years of not ever! I have a good mind of canceling all my contracts with Vodacom (that is due for calculation by the way) and contacting the Ombudsman as Vodacom took our money but provided no service.
HB
Hermina B's update21 Dec 2020, 09:30
Reviewer Update
I wrote this review and was told a consultant will contact me to with this query up to now no one has made contact. I have left numerous messages for managers, sent Facebook messages and posts, sent an email to the CEO email address and nothing ia getting resolved. You charged me for a full month provide half a month and cancel the service, but yet block me from gettting another provider. Its been a week I work from home and no one at Vodacom could care less. This is the worst provider I've come across in years of not ever! I have a good mind of canceling all my contracts with Vodacom (that is due for calculation by the way) and contacting the Ombudsman as Vodacom took our money but provided no service.
HB
Hermina B's updateReviewer Update
13 Jan 2021, 16:01Yes that ia correct that we are reactivate. We are in the process of canceling the service with Vodacom, however I would like to know how we will be reimbursed for the days that we were disconnected as per your fibre consultants?
HB
Hermina B's update13 Jan 2021, 16:01
Reviewer Update
Yes that ia correct that we are reactivate. We are in the process of canceling the service with Vodacom, however I would like to know how we will be reimbursed for the days that we were disconnected as per your fibre consultants?