terrible serice

On the 5th November, I receive a call from this two numbers *** and ***, The first caller asked if I have requested a sim swap, which I expa****n that i did not requested, I further requested the gentleman not proceed with the request i further requested that the number should be flagged that changes could only happen in-store. I though the nightmare is over. the following day i could not received calls from the number. I went to the shop in ****arney , I was told that there was sim swap and I should bring proof of residence to process it. The following day I then submitted my detilas at the store and I was told the sim swap is done i should wait for 3 hrs only later when i call the customer centre i was told is actually 24 hrs. I was told that the number has flagged and that there will be no chnaged done on the phone. Little di id know that it was not just the sim swap but the number has been ported to Cell C. I have been using this number for over 10 years so imaged the inconvinience cuased by this. Throughtout this ordeal only one agent at vodacom apologised for everyone else it was like why am I making e big about a prepaid number deal in terms of their attitute. Furthermore vovacom staff none of them accepted responsibility. If this is how vodacom treats it long term custumers is very sad. I have been with vodacom from very beginning. If its not drop calls now is sim swap why are we having RICA if there will people using legitimate numbers to de***** the public.