Terrible Sales Consultants drop quality of Vodacom as a product

It's strongly taught to any person who takes on any position that entails both Showroom/ Retail Sales with the responsibility of answering a company phone, that you advise customers in front of you that you need to take a call and you give the caller (who cannot see the Store) slightly better assistance in the sense that you need to advise them they are important but that you are currently busy with a customer in-store, but would be happy to call them back. Generally this is how one is trained in respect in any trade pertaining to Sales/ Marketing/ Retail.

NOT Vodacom. Specifically the Store in Waterstone Shopping Centre.

I wanted to speak to a Consultant who would be able to assist & guide me in opening up a contract with their Fiber. Instead, I got a blunt Sales Lady on the phone advising me that she was too busy to talk to me or take my details down, that she could not point me in any direction relating to Fiber or Vodacom as a product, because she had walk-in clients who are more profitable than a Caller.

This "wonderful" Sales Consultant went on further to advise that if I wanted their product, it would be my responsibility as a Customer to travel to the store and walk-in as this is how they handle dealing with customers.

No, Vodacom. That's far from how it works and you need to educate your employees and respect, manners, professionalism in both speaking to Caller Customers and In-Store Customers because these are TWO very different points of sale, and you're failing.

Now I ask myself..., do I even want to open a contract with Vodacom? Which is a pity, considering we're opening new branches throughout South Africa and require a Service Provider. Oh well - time to shop elsewhere!