YG
Yougan G

1 reviews | Active since Dec 2016

21 Dec 2016, 12:40

Terrible Roaming Activation Services

<p>I activated roaming on 2 lines on the 10th of December 2016 over the phone with a support person. The lady was very helpful and advised that everything will be activated and there was no need for me to do anything further, our line will automatically be activated for roaming on the 13th of December 2016. I get to Mauritius select my network and I get a message indicating I’m not registered, I try all available networks and get the same message. Same situation on my wifes phone. Very frustrating to be another country with no network coverage and no means of contacting Vodacom. We went about the entire holiday without using any services from Vodacom. I advise anyone travelling on holiday not to use Vodacoms roaming as the staff themselves aren’t sure how to activate this service and there is no way to test it. Get a local sim card at your destination, it’s cheaper and you don’t need to deal with poor services from Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 15:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team